Salon Policies
NO CHILDREN / ANIMALS:
For the safety of your children and the relaxation of our guests, children and animals are not permitted in the salon. In the event that you bring a child/animal to the appointment we will have to reschedule you for a different day and a cancellation fee may apply.
CANCELLATION POLICY:
As a courtesy to all of our guests, we have a 24 hour cancellation policy. If you no show, cancel or reschedule your appointment within less than a 24 hours notice, arrive with Children or Pets. or arrive greater than 10 minutes past your scheduled service, you will automatically be charged 100% of your scheduled services for that day. Please make changes prior to 24 hours of the time of your scheduled appointment.
TARDINESS:
If you are running late to your appointment, please call ahead to let us know. If you arrive beyond 10 minutes late, you may have to forfeit your appointment completely and a cancellation fee will apply.
CANCELLATIONS:
Your appointments are very important to Gianna Christine Salon + Spa. Appointments are reserved just for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes. If you cancel or no-show on the date of your scheduled appointment, you will be charged a 100% cancellation fee of the service(s) originally scheduled. Your stylist may choose to take a deposit to secure future appointments. If this is a recurring issue, your stylist may refuse to provide you with future services.
NO CALL/NO SHOWS
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service(s) originally scheduled.
CREDIT CARD REQUIRED
A credit card is required to be kept on file to schedule all appointments. We require at least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment.
NO CALL/NO SHOWS will be charged 100% of the service that was scheduled.
CONFIRMATION TEXTS
As a courtesy, you will receive a reminder text 48 hours prior to your appointment.
You will receive a confirmation text that you will need to reply "C" to.
An additional text detailing our Cancellation Policy will be sent 24 hours prior to you appointment.
Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.
VERY STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services.
EXCHANGES ONLY / NO REFUNDS:
We do not offer refunds of any kind.
Gianna Christine Salon + Spa has an ALL SALES ARE FINAL policy. This policy is stated at the bottom of all receipts. Exchanges may be made on purchases made at Gianna Christine Salon + Spa and must be verifiable via receipt or customer history. Returned products should be at least 80% full.
RETURNS/EXCHANGES OF DISCONTINUED, TRAVEL-SIZE OR NON-AVEDA PRODUCTS ARE NOT ACCEPTED. No Exceptions
ITEMS MUST BE 80% FULL AND RETURNED WITHIN 90 DAYS
*WE WILL ALWAYS ACCEPT RETURNS / EXCHANGES FROM AVEDA.COM*
REDO POLICY:
Any guest who has received a service which does not result in the desired and agreed-upon outcome is entitled to a non-payment corrective service. The stylist who provided the original service is always given the opportunity to correct the service. Redo Requests must be received within a reasonable 10 day period following the appointment. We will do our best to accommodate your correction as soon as possible - but please be mindful that we operate on a schedule and redo services will be scheduled based on our availability.
In the case that you would like to see another stylist for a corrective service,
additional payment may be due for a higher level stylist or if other services are performed.
COLOR CORRECTION & COLOR CORRECTION CONTRACT
A consultation is required prior to reserving a color correction appointment. Consultations are FREE. The following information is important to know if you are a client receiving a color/chemical service:
IMPORTANT NOTES
Color history, allergies, the use of medications must be divulged when consulting with your stylist. If you are currently under the care of an MD, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment.
Your stylist is not a trained medical physician.
A color correction waiver MUST BE SIGNED before your color correction appointment begins. If you do not sign, the services will not be performed by the stylist and a cancellation fee will apply.
Below is a list of items to address with your colorist prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
allergies
previously over-processed hair: by repeatedly layering dyes over porous pre-lightened hair
taking prescription medication: that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)
thermal damage: by over-use of hot tools
use of metallic dyes, salts, or minerals: (box color) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services
use of henna or vegetable dyes: chemicals may cause negative reaction to enlightenment services
permed or relaxed hair: chemicals may cause negative reaction to enlightenment services
**IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE. ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST.**
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
* WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE *
